Family Friendly

Family Friendly

Exclusively designed by Gettys, an award winning, creative and innovative team of hospitality experts, Hard Rock Hotel Cancun immediately transports guests to an edgy, rock star vibe with featuring a signature “Welcome to the Jungle” theme. The 12-story marvel sparkles against the brilliance of the white sand beach and Caribbean Sea, boasting 601 stylishly chic rooms including ocean or lagoon views and balconies to enjoy the cool tropic breeze. The larger-than-life guitar-shaped driveway provides the ultimate VIP entrance, followed by the lobby’s illuminated glass staircase, sheer metallic curtains and dramatic lighting. The captivating ambiance serves to enhance the extensive collection of authentic rock star memorabilia, showcasing signature pieces from Paul McCartney, Melissa Etheridge, Shakira, Alice in Chains and more.

All-inclusive amenities include luxury accommodations, in-room double hydro tubs, fine dining, top-shelf drinks, 24-hour room service and live entertainment. Guests relax at expansive infinity pools, lavish beach-side Bali beds, three hydro tubs including two on the raised infinity terrace or at the signature Rock Spa® where zen meets Zeppelin at the six outdoor palapa style massage rooms. The hotel also welcomes rockstars of all ages with the Hard Rock Roxity Kids Club™ and The Cavern Club’s enticing teen activities. Active guests enjoy an array of all-inclusive amenities including a fully equipped Body Rock® fitness center and sporting games including basketball and tennis courts and nightly entertainment at the world-renowned outdoor amphitheater. Epic eats include six acclaimed international restaurants, five bars and lounges and the brand-new Uncorked wine bar and market.

Exclusive Perks

  • Free room night for every ten (10) room nights
  • Free upgrades- one (1) complimentary room upgrade
  • Free PRIVATE FUNCTIONS***
    • 5 – 9 rooms or 15 – 29 room nights = One (1) cocktail reception for one (1) hour.
    • 10 -19 rooms or 30 – 59 room nights = One (1) private function for two (2) hours.
    • 20 – 29 rooms or 60 – 89 room nights = One (1) cocktail reception for one (1) hour and One (1) private function for three (3) hours, must be held on different days.
    • 30 – 49 rooms or 90 – 149 room nights = Two (2) private functions for three (3) hours, must be held on different days.
    • 50 – 89 rooms or 150 – 269 room nights = Two (2) private functions for four (4) hours, must be held on different days.
    • 90+ rooms or 270+ room nights = Two (2) private functions for five (5) hours, must be held on different days.
This is one of our premier partner resorts. Please contact your destination wedding concierge for specific and exclusive resort concessions.
Contact Us

Restaurants, Bars, & Lounges

The Market – International cuisine

Frida – Mexican cuisine a la carte and grilled specialties; dinner reservations recommended

Zen – Japanese cuisine; dinner reservations recommended

Ciao – Italian cuisine; dinner reservations recommended

Ipanema – Brazilian steakhouse; dinner reservations recommended

Pizzeto – Brick-oven pizza

Dive – Pool Bar

Float – Pool Bar

Splash – Pool Bar

Smash Bar – Lobby Bar

 

Resort Amenities

  • Concierge
  • Bell staff service
  • Spa boutique
  • Gift shop
  • Jewelry stores
  • Travel agency
  • Car rental
  • Doctor on call 24 hours
  • Taxis available 24 hours
  • Ice machines
  • Dry cleaning and laundry services
  • Currency exchange
  • Palace Vacation Planners desk
  • ATM machine
  • Fitness center
  • 2 lighted tennis courts
  • Sauna/steam room
  • Sun lounge
  • Spa facilities
  • Infinity terrace
  • Cribs, rollaways & wheelchairs on request
  • Beauty salon/kids beauty salon services
  • Golf package – 20% service fee applies
  • Wireless Internet throughout the resort
  • Complimentary self parking: limited space
  • Complimentary valet parking (7:00am – 11:00pm)

Compliments of Hard Rock


  • Wedding planner
  • Witnesses if required
  • White ceremony structure
  • Wedding ceremony location
  • 32 white avant-garde chairs
  • Complimentary Honeymoon Package
  • CD system available during the ceremony
  • Themed one-tier wedding cake for 32 guests
  • One bouquet and boutonniere per wedding couple
  • Sparkling wine for 32 guests during the ceremony
  • Honeymoon Wishes wedding website and wedding registry
  • Justice of the Peace or minister to perform legal, symbolic or vow renewal ceremonies
  • White ceremony podium with a golden manzanita branch and a gold mirrored vase filled with white roses

Driftwood Romance


  • Witnesses if required
  • Wedding ceremony location
  • Complimentary Honeymoon Package
  • CD system available for ceremony
  • Wooden ceremony table with glass top
  • Honeymoon Wishes Website and Bridal Registry
  • Event Consultant and Onsite Wedding Coordinator
  • Themed 2 tier wedding cake for up to 32 persons
  • Sparkling wine for 32 persons following ceremony
  • Non-Denominational Minister to perform symbolic or vow renewal ceremonies
  • 32 White chiavari chairs with white cushions in a variation of themed drapery
  • Wooden tree shaped ceremony structure with chiffon draping and garland consisting of pine, evergreen, eucalyptus, baby’s breath, ruscus, and roses
  • Ground fireworks display after ceremony at Cancun & Riviera Maya, dove release after ceremony at Vallarta, choice of cold fireworks or bubble display after ceremony at Punta Cana
  • Soloist for wedding ceremony (Riviera Maya: Flute, Violin & Saxophone / Cancun: Violin, Harp, Saxophone & Guitar / Punta Cana: Violin, Saxophone, Guitar / Vallarta: Violin, Saxophone, Guitar & Keyboard)

Golden Radiance


  • Gold ceremony podium
  • Witnesses if required
  • Wedding ceremony location
  • Complimentary Honeymoon Package
  • CD system available for ceremony
  • Honeymoon Wishes Website and Bridal Registry
  • Themed 2 tier wedding cake for up to 32 persons
  • Event Consultant and Onsite Wedding Coordinator
  • Sparkling wine for 32 persons following ceremony
  • Non Denominational Minister to perform symbolic or vow renewal ceremonies
  • 32 Gold chiavari chairs with ivory cushions in a variation of themed drapery
  • Ground fireworks display after ceremony at Cancun & Riviera Maya, dove release after ceremony at Vallarta, choice of cold fireworks or bubble display after ceremony at Punta Cana
  • Soloist for wedding ceremony (Riviera Maya: Flute, Violin & Saxophone / Cancun: Violin, Harp, Saxophone & Guitar / Punta Cana: Violin, Saxophone, Guitar / Vallarta: Violin, Saxophone, Guitar & Keyboard)

Seaside Shimmer


  • Witnesses if required
  • Wedding ceremony location
  • White crystal ceremony podium
  • Complimentary Honeymoon Package
  • CD system available for ceremony
  • Cymbidium orchid groom’s boutonniere
  • Honeymoon Wishes Website and Bridal Registry
  • Event Consultant and Onsite Wedding Coordinator
  • Themed 2 tier wedding cake for up to 32 persons
  • Sparkling wine for 32 persons following ceremony
  • Themed bridal bouquet with cymbidium orchids and crystal garland
  • White ceremony structure with curtains of sparkling tear drops hanging
  • Non Denominational Minister to perform symbolic or vow renewal ceremonies
  • 32 clear chiavari chairs with white cushions in a variation of themed drapery
  • Ground fireworks display after ceremony at Cancun & Riviera Maya, dove release after ceremony at Vallarta, choice of cold fireworks or bubble display after ceremony at Punta Cana
  • Soloist for wedding ceremony (Riviera Maya: Flute, Violin & Saxophone / Cancun: Violin, Harp, Saxophone & Guitar / Punta Cana: Violin, Saxophone, Guitar / Vallarta: Violin, Saxophone, Guitar & Keyboard)
   
Terms and Conditions apply, please check with your Certified Destination Wedding Specialist for more information.

Ceremony Locations

Breeze Terrace

Breeze Terrace

This location can accommodate maximum 500 people.

VIEW DETAILS

Outstanding for

Anniversaries

Board Meetings

Special Celebrations

Weddings

Capacity


500
MAX CAPACITY

Infinity Terrace

Infinity Terrace

This location can accommodate maximum 1000 people.

VIEW DETAILS

Outstanding for

Anniversaries

Board Meetings

Special Celebrations

Weddings

Capacity


1000
MAX CAPACITY

Garden Terrace

Garden Terrace

This location can accommodate maximum 160 people

VIEW DETAILS

Outstanding for

Anniversaries

Board Meetings

Special Celebrations

Weddings

Capacity


160
MAX CAPACITY

Sunset Terrace

Sunset Terrace

This location can accommodate maximum 100 people

VIEW DETAILS

Outstanding for

Anniversaries

Board Meetings

Special Celebrations

Weddings

Capacity


100
MAX CAPACITY

Ballrooms

Ballrooms

This location can accommodate maximum 500 people

VIEW DETAILS

Outstanding for

Anniversaries

Board Meetings

Special Celebrations

Weddings

Capacity


500
MAX CAPACITY

Beach

Beach

This location can accommodate maximum 100 people

VIEW DETAILS

Outstanding for

Anniversaries

Board Meetings

Special Celebrations

Weddings

Capacity


100
MAX CAPACITY

Standard Room Amenities


Step inside this hotel in Cancun and you can’t help but notice these are some serious rock star digs. Featuring breathtaking ocean views and private balconies, these Cancun suites and guest rooms offer totally over the top indulgence with hydro spa tub, flat screen LCD televisions with premium satellite channels, plush bathrobes and slippers, top-of-the-line bath amenities, custom bedding with fine linens and a cotton duvet, a well-stocked mini-bar, in-room wine, and a liquor dispenser with top shelf whiskey, tequila, rum, and vodka. 

With all of this, you may never want to leave your Cancun suite – at least not so soon. So go ahead, sink back in your hydro spa tub and relax, or gaze out over turquoise waters from your balcony. Then tell the paparazzi, they’ll just have to wait.

ROCK ROYALTY LEVEL - DELUXE PLATINUM


ROCK ROYALTY LEVEL - DELUXE PLATINUM

You are now Hard Rock Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant. Enjoy your vacation in a this stylish suite.

  • 1 King bed
  • Loofah Sponge
  • Sleeping Mask
  • Purified water
  • Hair blow dryer
  • Espresso Machine
  • Turn down service
  • Welcome Petit Fours
  • Double hydro spa tub
  • Direct dial telephone
  • Free wireless internet
  • Rock Spa bath amenities
  • Complimentary Shoe Shine
  • Express luggage delivery
  • Digital safe (laptop size)
  • Plush Bathrobes & slippers
  • VIP Check-in and check out
  • Aromatherapy and Pillow Menu
  • LCD TV with satellite (IPTV)
  • Iron/ironing board
  • Private bath with double showers
  • Priority booking for bali beds ($)
  • Balcony with two chairs and a table
  • Individually controlled A/C
  • Upgraded full-size Rock Spa bath products
  • Spa Tub Preparation (with 24-hours notice)
  • Rock Royalty Personal Assistant (7am-11pm)
  • Bluetooth-enabled wireless alarm clock radio
  • 24-hour room service – select a la carte menu
  • Priority Reservations to picks and mix program
  • Complimentary 25-minute couple’s massage at the Rock Spa
  • Access to Rock Royalty areas on the pool, lunge and beach
  • Complimentary beach bag (1 per room/per stay)
  • Ironing Service (2 items per person/per stay)
  • Mini bar with soda, bottled water, domestic beer and snacks
  • Personal Assistance with reservations (on and off property)
  • Late check-out available (until 3pm – available upon request and availability)
  • Bonus Track – (Personal Assistant will help review account and assist in express check-out)
  • Premium Liquor Dispenser – Absolut, Bacardi White, Johnny Walker Black Label, Jose Cuervo Especial

Views: Ocean View. Max occupancy for room is 2 guests. 430 Sq. Ft. 

DELUXE GOLD


DELUXE GOLD
  • One King or two double beds
  • Double hydro spa tub
  • Private bath with shower
  • Balcony with two chairs and a table
  • Liquor dispenser 
  • LCD TV with satellite
  • Purified water
  • Rock Spa bath amenities 
  • Bathrobes & slippers 
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Coffee maker
  • Direct dial telephone 
  • Hair blow dryer
  • Iron/ironing board 
  • Free wireless internet
  • 24-hour room service
  • Turndown service 
  • Bluetooth-enabled wireless alarm clock radio
  • Mini bar with soda, bottled water, juice & domestic beer

Views:Lagoon View. Max Occupancy: 4 guests, including children ages 4-17. Max occupancy for room with double beds: 4 people, plus 1 infant under age of three in a crib. Max occupancy for room with king bed: two guests, plus one child (0-12 years) in a crib or rollaway. 430 Sq. Ft. 

DELUXE PLATINUM


DELUXE PLATINUM
  • One King or two double beds
  • Double hydro spa tub
  • Private bath with shower
  • Balcony with two chairs and a table
  • Liquor dispenser 
  • LCD TV with satellite
  • Purified water
  • Rock Spa bath amenities 
  • Bathrobes & slippers 
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Coffee maker
  • Direct dial telephone 
  • Hair blow dryer
  • Iron/ironing board 
  • Free wireless internet
  • 24-hour room service
  • Turndown service 
  • Bluetooth-enabled wireless alarm clock radio
  • Mini bar with soda, bottled water, juice & domestic beer

Views: Ocean View. Max occupancy for room with double beds: 4 guests, plus one infant under age of three in a crib Max occupancy for room with king bed: two guests, plus one child (0-12 years) in a crib or rollaway. 430 Sq. Ft. 4 physically challenged rooms

DELUXE FAMILY


DELUXE FAMILY
  • Coffee maker
  • Purified water
  • Adult slippers
  • Hair blow dryer
  • Kids beach toys
  • Liquor dispenser
  • Turndown service
  • Direct dial telephone
  • Free wireless internet
  • Rock Spa bath amenities
  • Adult and kids bathrobes
  • Family welcome amenities
  • Digital safe (laptop size)
  • L’Oreal Kids bath amenities
  • Iron/ironing board
  • Private bath with double showers
  • Balcony with two chairs and table
  • Double hydro spa tub in each room
  • LCD TV with satellite in each bedroom
  • Individually controlled A/C
  • 24-hour room service (special kid’s menu)
  • Bluetooth-enabled wireless alarm clock radio
  • In-room family guide with activities schedule
  • Xbox 360, with a selection of DVD’s & Xbox games available upon request
  • Two connecting rooms, one bedroom with a King bed and another with two double beds
  • A mini bar with drinks the kids will like as well as a variety of adult beverages (soda, bottled water, juice & domestic beer)

Views: Lagoon view. Minimum occupancy of 3 adults. Max occupancy: 6 guests, including children (ages 4-17) & infants (0-3) 763 sq. ft. 

DELUXE DIAMOND


DELUXE DIAMOND
  • One King bed
  • Double hydro spa tub
  • Private bath with shower
  • LCD TV with satellite
  • DVD/CD player
  • Purified water
  • Direct dial telephone 
  • Hair blow dryer
  • Iron/ironing board 
  • Free wireless internet
  • Turndown service 
  • Nightly Petit Fours
  • Pillow menu
  • Aromatherapy
  • Rock Spa bath amenities 
  • Bathrobes & slippers 
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Espresso/American coffee maker 
  • Exclusive concierge phone service
  • Pre-order breakfast the night before 
  • Balcony with two chairs and a table
  • Liquor dispenser with premium brands
  • Bluetooth-enabled wireless alarm clock radio
  • Exclusive beach bag (one per room/per stay)
  • 24-hour room service from select restaurant menus 
  • Mini bar with soda, bottled water, juice & domestic beer

Views: Ocean view in the best locations. Max Occupancy 2 guests. 430 Sq. Ft. 

ROCK SUITE PLATINUM


ROCK SUITE PLATINUM
  • Pillow menu
  • Aromatherapy
  • Purified water
  • Hair blow dryer
  • Liquor dispenser
  • Turndown service
  • Nightly Petit Fours
  • Bathrobes & slippers
  • LCD TV with satellite
  • Direct dial telephone
  • Free wireless internet
  • Rock Spa bath amenities
  • Private bath with shower
  • Digital safe (laptop size)
  • Iron/ironing board
  • Double hydro spa tub in each room
  • DVD/CD player upon request
  • Individually controlled A/C
  • Espresso/American coffee maker
  • Bluetooth-enabled wireless alarm clock radio
  • This suite includes a living area and dining area
  • 24-hour room service from select restaurant menus
  • Mini bar with soda, bottled water, juice & domestic beer
  • Private terrace with lounge chairs and chairs with a table
  • Two bedrooms: 1 bedroom with a King sized bed & a second bedroom with 2 double beds

Views: Ocean or lagoon view or ocean and lagoon view (only a few rooms are available with both the ocean and lagoon view) Max Occupancy: 6 guests, including children & infants. 1,065 Sq. Ft. A maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests. 430 Sq. Ft. 

  • Freestyle pool with a section for children
  • 3 outdoor whirlpool baths®
  • Billiards
  • Ping Pong
  • Table games
  • Pool volleyball and basketball
  • Daily activities
  • Theme parties or shows nightly